![]() Open the settings app > System > Sound > Speakers and check that your audio drivers are up to date.Open the settings app > System > Sound > Speakers and consider disabling any “enhancements” / “Enhance audio” settings for your output device.Windows: If you have set the “communications activity” control to “Do nothing” as shown above and the issue persists, try the following steps:.Make a call and test if the volume level has improved. Open the Settings app > Sound > More sound settings > Communications.macOS: If you are trying to use your iPhone as a webcam: Choose the Apple menu > System Settings > General > AirPlay & Handoff and ensure it is allowed.Signal will need to restart for this setting to apply. macOS: Choose the Apple menu > System Settings > click Security & Privacy > select Privacy > Select Screen Sharing > Select the checkbox next to Signal.macOS: Choose the Apple menu > System Settings > click Security & Privacy > select Privacy > Select Camera > Select the checkbox next to Signal.On Signal Desktop, tap your profile > Preferences and allow access to the microphone and camera.How do I enable the Desktop permissions for calling? Ask them to check if they have the orientation locked for their phone.Why is my contact's video rotated and not taking up the full screen? They may need to confirm the full list of permissions are enabled for their device. To see your contacts video, they will need to tap the video icon on their side.You may need to confirm the full list of permissions are enabled for your device. To show your video, tap the video icon to enable video from your side only.You are in full control of who can see you. How do I see my contact on a video call? Where is my contact's video? Display notifications for your lock screen from iPhone Settings > Signal > Notifications > under the Alerts section select Lock Screen. On iOS in regions using CallKit and when the screen is locked, video calls display a notification + vibrate but does not sound a ringtone.For example, switch from mobile data to WiFi. Switch to a different internet connection.Confirm that you and your contact have the full list of permissions enabled.Check if you or your contact have a firewall or a third-party app that is limiting or blocking Signal's access to the internet.Check that the date and time settings for your phone are set correctly for your timezone.Confirm both you and your contact are using the most up-to-date version of Signal.On iOS, disable Low Power Mode: iPhone Settings > Battery > Disable Low Power Mode.Your device may have been offline when you received the call.turn on/off speakerphone then switch back to the original speaker choice. Change the speaker to another option i.e.Check if your firewall or a third-party app is limiting or blocking Signal's access to the internet.Confirm microphone permissions are enabled.What should I do if I cannot hear my contact? Go to Signal Settings > Data and storage (Android) or Data Usage (iOS) > Tap Use Less Data > Select Wi-Fi and Cellular.Go to Signal Settings > Data and storage (Android) or Data Usage (iOS) > Tap Use Less Data > Select Wi-Fi and Cellular. Enable Use Less Data for calls on Wi-Fi and Cellular.Update to the latest version of Signal.For iOS, if the volume is lower when you look at your device, disable the Attention Aware feature.Check your WiFi or mobile data connection. Your device is not connected to the internet. Why does the call screen show No Answer and quickly hang up? The date and time settings are not set correctly for either phone's timezone.Confirm that you can receive messages from this contact.Confirm that messages you send are delivered to your contact.It is likely that your contact is not connected at the time you placed the call or they have blocked you. You and your contact both have to be connected to the internet for your call to start ringing.Why does my call screen only show Calling or Connecting? Timer - After your call has been answered.Ringing - When your contact's phone is online and ringing.Calling or Connecting - While waiting for the call to connect.
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